Although we retail quite a few costume items, our specialty is in custom garment design/construction. We create clothing for drag queens, prom queens, cosplayers, collectors, entertainers, and everyone in between. God Save the Queen Fashions, LLC prides itself in providing high quality, head turning costumes to our clients. As such, we have a few policies that we'd like you to carefully and thoroughly review before placing a custom made order with us.
Once you have reviewed our policies and are ready to place a custom commissioned order, please send an email to the following address: orders@godsavethequeenfashions.com.
Send us a detailed description of what you'd like to have made - including reference photos, drawings, etc. At that time, we'll schedule an appointment. During your appointment, we'll take measurements, decide on a budget, fabric, and deadline for finished product. Once that is done, we'll send you an invoice. When we receive payment, work on your costume will begin. We will keep in touch with you through out the building process and once the costume is finished, we'll either ship it to you or schedule a local pickup.
Note: Non-local clients may opt to have an over-the-phone appointment. Clients may take their own measurements, and we'll be happy to walk them through the process. However we suggest that they have their measurements taken by a professional seamstress/tailor in their local area if at all possible.
POLICIES
INITIAL CONCEPTS
You give us a drawing, idea, picture, video, etc. that shows us what you want your garment to look like. For a small fee, we'll be more than happy to take your idea and do some concept sketches for you. Once we get your measurements, an idea of the construction quality you'd like, and fabric choices, we will send you a time and cost estimate. Once you approve the estimate, we will write up an invoice for you, begin collecting fabric, making a pattern, and bringing your creation to life.
LEAD TIME
We don't do last minute projects. We are currently requiring a minimum TWO MONTH lead time from the date of payment. Why? Because we don't rush our work and we don't churn out low quality garments. We don't care if you think the costume will be "super easy - just throw it together." It is never "super easy" and we don't "just throw it together." If you want something quick, visit a halloween store. We exclusively deal with clients that want exquisite work and nothing less.
QUALITY CONTROL
When beginning a project, we will discuss with the client the level of quality desired in a garment. We offer two levels of quality: (1) Simple Quality and (2) Sophisticated Quality. Simple quality garments are made with less expensive fabrics, are not fully lined, and have less details than their sophisticated counterparts. Sophisticated quality garments are made with more luxurious fabrics, are fully lined when necessary, and have extensive attention to detail, especially with notions like buttons, piping, etc.
MEASUREMENTS
We are located in Atlanta, GA. When we work with local clients, we like to have 1-2 fittings depending upon the complexity of a garment. This process guarantees a perfect fit. Some clients, however, are unable to get fitted locally. We cannot promise a fit guarantee to long distance clients. In these cases, we will go by the measurements provided to us by the client. Make sure these are done accurately! We are not responsible for careless measurements provided by a client! When in doubt, ask us for a measurement chart, and have a local seamstress/tailor fill it out for you.
FABRIC SELECTION
We highly encourage our clients to be as involved in the fabric selection process as possible. We are more than happy to make color, weight, and fabric type suggestions. However, we reserve the right to refuse to work with any fabrics we consider to be of inferior quality. Don't bring us tissue paper thin fabric and think we can make a Victorian corset out of it. In the event a client does not wish to select his/her own fabric, for a small fee, we are more than happy to select and pickup fabric for him/her.
DELIVERY/PICKUP
For local clients, we will call and email you when your garment is finished. At that time, we we schedule a pickup or delivery of the garment. For out of state clients, once a garment is finished, we will ship it via USPS, UPS, or FedEx (customer's preference). Faster shipping options are available upon request. Once shipped, we will email you with a tracking number and an approximate delivery date.
CHANGES TO ORIGINAL CONTRACT
Any changes to the original contract will be calculated as additional charges to the final costume invoice. Any alterations deemed necessary due to misinformation from a client will be charged at our normal rates.
PAYMENT
All custom items orders must be paid for in full before any construction begins. Clients may opt to split up payments, however, the full balance must be paid before any construction begins. We gladly accept PayPal, checks, money orders, Visa, Mastercard, Discover, or American Express.
NON-PAYMENT
If a garment is not picked up within 90 days of completion, it will become the property of God Save the Queen Fashions, LLC and will be subject to resale. Clients who abandon their garments will not be eligible for a refund of any sort. Please pick up your items on time.
HOW TO GET A DISCOUNT
Want a discount off your next order? Send us a nice picture of you in your custom garment! Make sure your photo has good lighting (natural light, studio lighting, no fluorescent lights) and a high resolution (dpi). Clients who send awesome photos will get an awesome 10% discount off their next order from us!
RETURNS
Custom items cannot be returned. Unused retail items such as shoes, jewelry, etc. can be exchanged if the size or color is wrong. Items such as these must be returned in the same condition they were purchased in. Personal items such as pantyhose, panties, gaffs, etc. cannot be returned. Like most things in life, however, there are a few exceptions to these rules.
DAMAGED RETAIL ITEMS: If we didn't pack something correctly and it got damaged, you are fully entitled to a refund, store credit, or exchange. Alternatively, if you ordered something and it just isn't good quality to begin with, we will review such requests on a case by case basis.
DAMAGED CUSTOM ITEMS:If we didn't pack something correctly and it got damaged, you are fully entitled to a free repair, alteration, or whatever is necessary to fix the garment. Alternatively, if a garment rips/breaks because of something we did/didn't do (quite rare, but you never know) - we'll be more than happy to repair or replace the item in question.
RESTOCKING FEE: Items returned without a desire to exchange them will be subject to either a 10% restocking fee (pretty darn low compared to lots of other places) or a store credit.
I HAVE READ AND FULLY UNDERSTAND THE POLICIES LISTED ABOVE.
Please bring a signed copy of these policies to your first appointment.
TERMS AND CONDITIONS ARE SUBJECT TO CHANGE
Thanks!
Catherine L. Jones (Owner)
God Save the Queen Fashions, LLC
http://www.godsavethequeenfashions.com
orders@godsavethequeenfashions.com
678-595-4161
If you have any further questions regarding our policies, feel free to contact customer service at orders@godsavethequeenfashions.com or call us at 678-595-4161.