We create clothing for drag queens, prom queens, cosplayers, collectors, entertainers, and everyone in between. God Save the Queen Fashions, LLC prides itself in providing high quality, head turning costumes to our clients. As such, we have a few policies that we'd like you to carefully and thoroughly review before placing a custom made order with us.
Send us a detailed description of what you'd like to have made - including reference photos, drawings, etc. At that time, we'll schedule an appointment. During your appointment, we'll take measurements, decide on a budget, fabric, and deadline for finished product. Once that is done, we'll send you an invoice. When we receive payment, work on your costume will begin. We will keep in touch with you through out the building process and once the costume is finished, we'll either ship it to you or schedule a local pickup.
Note: Non-local clients may opt to have an over-the-phone appointment. Clients may take their own measurements, and we'll be happy to walk them through the process. However we suggest that they have their measurements taken by a professional seamstress/tailor in their local area if at all possible.
POLICIES
INITIAL CONCEPTS
You give us a drawing, idea, picture, video, etc. that shows us what you want your garment to look like. Once we get your measurements, an idea of the construction quality you'd like, and fabric choices, we will send you a time and cost estimate. Once you approve the estimate, we will write up an invoice for you, begin collecting fabric, making a pattern, and bringing your creation to life.
LEAD TIME
We don't do last minute projects. Why? Because we don't rush our work and we don't churn out low quality garments. We don't care if you think the costume will be "super easy - just throw it together." It is never "super easy" and we don't "just throw it together." If you want something quick, visit a Halloween store. We exclusively deal with clients that want exceptional work and nothing less.
QUALITY CONTROL
When beginning a project, we will discuss with the client the level of quality desired in a garment. We generally offer two levels of quality: (1) Moderate Quality and (2) Deluxe Quality. Moderate quality garments are made with less expensive fabrics, are not fully lined, and have less details than their sophisticated counterparts. Deluxe quality garments are made with more luxurious fabrics, are fully lined when necessary, and have extensive attention to detail, especially with notions like buttons, piping, etc.
MEASUREMENTS
We are located in Duluth, GA. When we work with local clients, we like to have 1-2 fittings depending upon the complexity of a garment. This process guarantees a perfect fit. Some clients, however, are unable to get fitted locally. We cannot promise a fit guarantee to long distance clients. In these cases, we will go by the measurements provided to us by the client. Make sure these are done accurately! We are not responsible for careless measurements provided by a client! When in doubt, ask us for a measurement chart, and have a local seamstress/tailor fill it out for you.
FABRIC SELECTION
We highly encourage our clients to be as involved in the fabric selection process as possible. We are more than happy to make color, weight, and fabric type suggestions. However, we reserve the right to refuse to work with any fabrics we consider to be of inferior quality. Don't bring us tissue paper thin fabric and think we can make a Victorian corset out of it. In the event a client does not wish to select his/her own fabric, we are more than happy to select and pickup fabric for him/her.
DELIVERY/PICKUP
For local clients, we will call or email you when your garment is finished. At that time, we we schedule a pickup or delivery of the garment. For out of state clients, once a garment is finished, we will ship it via USPS, UPS, or FedEx (customer's preference). Faster shipping options are available upon request for an additional cost. Once shipped, we will email you with a tracking number and an approximate delivery date.
CHANGES TO ORIGINAL CONTRACT
Any changes to the original contract will be calculated as additional charges to the final costume invoice. Any alterations deemed necessary due to misinformation from a client will be charged at our normal rates.
PAYMENT
All custom item orders require a 50% down payment of the initial estimate before any construction begins. The remaining 50% is due upon completion of the garment. We can also accept a $50.00, non-refundable deposit that is applicable toward the final balance of a commission for clients that wish to "hold a spot" on our schedule while getting together the first 50% deposit for their commission. Clients may opt to split up payments, however, the full balance must be paid before the garment is shipped off.
We gladly accept Visa, Mastercard, PayPal (international clients only), checks, or cash (local clients only). Visa and Mastercard payments can be made over the phone (678-595-4161) Monday through Friday, from 10:00am to 8:00pm EST. PayPal payments (international customers only) can be made to orders@godsavethequeenfashions.com. Checks should be made out to God Save the Queen Fashions, LLC. Please note, we cannot start work or purchase materials until a check has cleared.
NON-PAYMENT
If a garment is not picked up within 30 days of completion, it will become the property of God Save the Queen Fashions, LLC and will be subject to resale. Clients who abandon their garments will not be eligible for a refund of any sort. Please pick up your items on time.
HOW TO GET A DISCOUNT
Want a discount off your next order? Send us a nice picture of you in your custom garment! Make sure your photo has good lighting and a high resolution. Clients who send awesome photos will get an awesome 10% discount off their next order from us!
RETURNS
Custom items cannot be returned. Unused retail items such as shoes, jewelry, etc. can be exchanged if the size or color is wrong. Items such as these must be returned in the same condition they were purchased in. Personal items such as pantyhose, panties, gaffs, wigs, etc. cannot be returned. Like most things in life, however, there are a few exceptions to these rules.
- DAMAGED RETAIL ITEMS: If we didn't pack something correctly and it got damaged, you are entitled to a refund, store credit, or exchange. Alternatively, if you ordered something and it just isn't good quality to begin with, we will review such requests on a case by case basis.
- DAMAGED/INCOMPLETE CUSTOM ITEMS: If a costume item is damaged or incomplete due to negligence on the part of God Save the Queen Fashions, LLC, we'll be more than happy to repair or replace the item in question.
- ITEM CLAIMS: Any claims requiring repair or replacement of an item(s)
must be made within 24 hours of receiving your item(s). The item(s) in
question must be shipped within 72 hours of receiving a shipping label
from us. Any claims or shipments not made
within the above timeframes are not eligible for complimentary repairs or replacement and will be subject to regular charges.
I HAVE READ AND FULLY UNDERSTAND THE POLICIES LISTED ABOVE.
CUSTOMER SIGNATURE: _________________________________
DATE: _______________________________________________
I AM AT LEAST 18 YEARS OLD AND POSSESS THE LEGAL AUTHORITY TO ENTER INTO THIS CONTRACT.
(IF UNDER 18, PLEASE HAVE PARENT/GUARDIAN SIGN.)
CUSTOMER SIGNATURE: _________________________________
PARENT/GUARDIAN SIGNATURE: __________________________
DATE: _______________________________________________
Please bring a signed copy of these policies to your first appointment.
TERMS AND CONDITIONS ARE SUBJECT TO CHANGE
Thanks!
Catherine L. Jones (Owner)
God Save the Queen Fashions, LLC
http://www.godsavethequeenfashions.com
orders@godsavethequeenfashions.com
678-595-4161